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Most organisations have routines and tools for identity and licence management in place. But as the Microsoft 365 environment grows, it becomes harder to know who has access to what, which accounts are actually used, and whether the licence mix matches actual needs.

IT-Centrum runs the Microsoft 365 environments for five Swedish municipalities. When they went through their environment in detail, they discovered that 30% of licences were unused, despite well-established routines. That insight became the starting point for a more systematic approach to identities and licences.

In 30 minutes, Samuel Carlid, IT Team Lead at IT-Centrum, walks through how they did it, what concrete results they have achieved in terms of cost savings and reduced attack surface, and what they have learned along the way.

You will take away:

• How IT-Centrum went from "we thought we had control" to discovering thousands of accounts nobody knew about

• Which concrete processes and approaches have worked in a municipal organisation with 30,000 user accounts

• Who actually has to take responsibility for identities in the organisation, and how to move that responsibility away from IT

Who it's for:

For IT leaders, CISOs, and others working with Microsoft 365 and Entra ID in the public or private sector.